"Special Holidays" boasts of having a strong
network presence in India, Nepal and Sri Lanka to serve all
its associates and guests globally. With our head office based
in New Delhi, various branch offices and a network of 27
representative offices throughout are all committed in
providing most personalized and professional services at any
given point of time.
“Special Holidays” is a professionally managed
company, possessing extensive knowledge, expertise and
resources, specializing in conceptualizing and execution of
events, group and tours, business/trade delegations, business
seminars & conferences and individual cultural tours
throughout India.
We enjoy very attractive special discounted
rates from the hotels ranging from budget to Deluxe standard
throughout India. With our varied range of transport fleet, we
ensure to provide a good value for money package and a great
deal for all our associates globally.
While “Special Holidays” serves overseas guests
for their normal regular tours to India, it has separate
divisions for special interest tours such as Incentive travel,
cultural tours, eco-tours, business travel, pilgrimage tours,
conferences and conventions and cruise ships and caters to the
needs of both luxury and budget travellers.
Our company is known for new fresh ideas for
tours, incentives, events, conferences across the globe. As
the company is focused on customizing programs and tours for
the client, we are flexible in our arrangements. We do our
utmost to provide for our client’s special interest.
Influenced by the season of the year we will give you innovate
suggestions for activities that can range from cultural
experiences to pure adventure.
An efficient team of pleasant, dedicated and
services oriented professionals are always at your service, it
is our constant endeavor to provide the best possible services
to our esteemed clientele. We have extensive experience and an
excellent record of services rendered in both the private and
public sectors.
“Special holidays” specializes in creating
memorable, cost effective individual and group travel
programs. The high degree of personalized and professional
services and attention to minute details has won the
appreciation of our associates who continue to patronise us.
We are recognized by the Department. of tourism,
Government of India as an approved tour operator. We are also
the members of various Travel Trade associations including
PATA, IATO, TAFI, ADTOI, IGTA, ASTA besides members with EU
Chambers of Commerce & Industries in India, Indo-American
Chambers and India China Chambers of Commerce & Industries.
It is our confident belief that we at “Special
holidays” will prove worthy of the confidence entrusted upon
us.
Our
Communication Policy & Contact Information
As a policy matter we value all
contacts made with us at any point of time. Each
correspondence is valuable to us and it is always our priority
to reply you on top priority. If you do not hear from us
within 12 working hours please repeat your communication and
assume that we have not received it or that there is some
technical snag in our communication system. At Special
Holidays Travel Pvt.Ltd .we use the latest communication tools
and understand the need of today’s extremely busy lifestyle.
It has been our endeavor to reach out to our clients,
associates and vendors within the shortest possible time and
making this habit our niche in the industry.
At Special Holidays Travel Pvt.
Ltd. each correspondence is of equal priority. We do not
priorities inward correspondence and as a result we reply to
each one instantly. In case we take some time in giving a
specific reply to your query, we let you know that too, this
way you are sure that your valuable correspondence has reached
us and within what time frame you will hear from us.
The highlights of our communication
system is the online chat, where you can chat with us online
within during office hours-you just need to log on our website
(http://www.specialholidays.net),click/)
click on the chat button available on all pages of our
site, our executive will be online to answer your queries
instantly.
Quality Guide/Escorts
Services
To brush tourists ‘inquisitive minds with right
and authentic knowledge about India’s architecture, art and
culture we have a GUIDES’BRIGADE. This brigade was thoroughly
trained with stress on quality tourism and attitude. Our
guides are fluent in languages (English, French and German)
with extreme pleasing personality and a friendly attitude.
”Atithi Devo Bhava” is what we believe in and thus we just
cannot think of presenting distorted facts to tourists.
Besides giving an insight into places of tourist interest, we
also fan the tourist with facts about culture, people etc.,
backed by some jokes and anecdotes that make the trip even
more interesting.
To be precise we are
determined to give tourism a new meaning in India and thus we
never compromise with our services. We are sure, ”A TOURIST
WILL COME AS A TOURIST BUT WILL GO BACK AS A FRIEND”.
Our Quality Policy - An Overview
- Special Holidays Travel Pvt.Ltd. is committed
to the creation of a quality culture pursuing success and
excellence through dedicated teamwork and effort.
- The company resolves to position itself on
the cutting edge of the tourism industry, choosing to lead
through consolidation and innovation.
- Special Holidays Travel Pvt.Ltd. is committed
to a socially responsible, culturally respectable,
environmentally sustainable and economically feasible
tourism.
- The company endeavors to foster a consistent
but effective standard of customer care and service that
rank high in absolute terms as well as relate to our peer.
Frontline Visible Quality
Quality Transport………
Special Holidays Travel Pvt.Ltd. has a fleet of
good transport. We follow the following standard practices for
most of our valued guests:
None of the cars used are more than 3 years of
age.
- Spot-less seat covers.
- Mineral water.
- Wet tissues, reading material, first aid kit,
fire extinguisher and umbrella on board.
- All drivers are neat, crisp and full uniform
equipped with a mobile hand phone.
- Punctuality, courtesy, professionalism and
grooming are the key words to be followed at all times.
Quality Transfer Representatives….
Transfer Assistance is a very important service
rendered and is the first impression forming opportunity for
an operator. At Special Holidays Travel Pvt.Ltd. we believe
in’Well begun is half done ‘and thus try to give our best
short to the arrival transfer.
Our transfer representatives are in uniform for
easy identification.
- Equipped with mobile phone/handled
wireless radios.
- Our representatives receive guests from
within the arrival area railway station / airport.
- The transfer representatives also help the
guest with their hand baggage/wheel chairs etc.,without any
inhabitations.
- For groups we provide two transfer assistants
to make the movement of guests and luggage smooth.
- All transfer representatives are well versed
in English language and are professionally qualified in
travel and tourism.
- The file-handling executives ideally provide
transfers so that he/she is aware of the guest’s entire
programme.
- The same executive does arrival and departure
both, so that the guest is comfortable in discussing the
problems and solving them instantly too.
- Punctuality, courtesy, professionalism and
grooming are the key words to be followed at all times.
Quality Communication System…
- Online chat, where you can chat with us
online within during office hours-you just need to log on
our website (http://www.specialholidays.net/).
- Any one can
reach us during odd hours through the Duty Officer
9312509576/9320072185. The duty is assigned to a senior team
member in rotation every week. The duty officer is equipped
with all information about the arrived /arriving guests and
guest related problems.
- We do not priorities inward correspondence
and as a result we reply to each one instantly. In case we
take some time in giving a specific reply to your query, we
let you know that too.
Should you have any problems in communicating
with us or you find that we are not adhering to our
communication policy please complaint to us on:
specialholidays@vsnl.net
Team Work…
At Special Holidays Travel Pvt.Ltd. we work as a
team and believe that each job is everyone’s job. We at
Special Holidays Travel Pvt.Ltd. give no excuse for the lack
of quality and are committed in providing most professional
and personalised services.
spells quality and highest satisfaction
levels. We at Special Holidays Travel Pvt. Ltd. pioneered the
concept of ‘TQT’ (Total Quality Tourism) and mastered the art
of ‘Relationship Tourism’ to synergise it with our day-to-day
working, we preached it and follow it too.
Inbound Tours – Destination
Management services
